Refund policy

We want you to feel confident trying Inclū. You may request a refund within 14 calendar days of confirmed delivery. Opened and gently used products are eligible. Empty or substantially used containers are not eligible unless applicable law requires otherwise.

To start a request, email info@inclu.team with your order number and a brief description of the issue. Include photographs if the product or shipment arrived damaged or incorrect. Please do not send anything back unless Inclū asks you to do so.

If Inclū requests a return shipment, Inclū will provide a prepaid return label and instructions. Approved refunds are issued to the original payment method within five business days. Your bank or card issuer may require additional time to post the refund.

Original shipping charges are nonrefundable for an ordinary return. If an item arrives damaged or defective, or you receive an incorrect item, contact info@inclu.team within 14 calendar days of delivery. After verifying the order, Inclū will provide your choice of a refund or replacement at no additional product or return-shipping cost.

Gift cards are final sale. Purchases made through another retailer must be handled according to that retailer's policy. Inclū may decline requests involving an empty or substantially used container, repeated claims, or evidence of policy abuse, except where applicable law requires otherwise.

We aim to respond to support requests within one business day. Nothing in this policy limits any rights or remedies that cannot legally be limited.